A regional window manufacturer, internal tool
The warranty-to-production loop
The result. 100+ claims processed, and 175+ real job-site issues turned into production training.
Claims used to arrive by phone and email, get retyped by hand, and the same defects kept coming back. Now customers file them in a simple form, an AI step diagnoses each one and routes it to the right production team, and the worst cases become the weekly training agenda.
How it works
- A simple form customers use to submit remakes and claims
- A dashboard where the team reviews and processes every claim
- Automatic updates to the customer as their claim moves along
- Helpdesk tickets created and kept current automatically
- An AI step that investigates each claim, routes it to the right production team and builds a weekly meeting agenda from the worst cases
- AI agents
- HubSpot
- Python / FastAPI
- n8n
